FAQ
FAQ
Where can I reach you?
You can reach us during business hours (Mon-Fri, 9-5 EST).
We're available by email at hello@alexevenings.com.
You can also contact us via our live chat or by phone (1-888-ALEX-EVE.)
If you would prefer to send via mail, please address to: Alex Apparel Group Customer Service, 1407 Broadway, 15th Floor, New York, NY 10018
Where can I purchase Alex Evenings?
We sell our line directly on our site using the Shop tab above. Or to find a retailer near you, please visit our “Where to Buy” page.
Please note, we do not ship to PO boxes, all orders require a physical address for shipment.
START A RETURN
We hope you found what you were looking for. If that's not the case, we gladly accept returns within 30 days of delivery.
- Items must be unworn & unwashed with all tags attached.
- Final sale items cannot be returned.
A fee of $15 per order will be deducted from returns for restocking & return shipping.
Shipping charges are non-refundable.
We will be able to issue a refund once we have received and processed the return at our warehouse.
Items returned without authorization may not be eligible for refunds.
Can I exchange my order?
For domestic orders, we offer one free exchange on your order in case you need a different size, color or wish to try a different style. A $1 holding fee is put on your card for even exchanges until the returned item is received in our warehouse. If the returned piece is not returned within 14 days, the exchange piece will be charged in full.
Unfortunately, we do not offer exchanges on international orders.
What does “Final Sale” mean?
Final sale items are products reduced in price found in our Outlet Store. These items cannot be returned.
How long does it take to get my refund?
You can expect your refund to process within approximately 2-8 business days of your merchandise arriving at our warehouse.
Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.
What should I do if I am sent the incorrect item?
In the unlikely event that we inadvertently sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately at 1-888-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email hello@alexevenings.com
Do you offer Free Shipping?
Yes! Alex Evenings offers free ground shipping on all domestic orders over $150!
*Unfortunately, we do not offer free shipping to Alaska, Puerto Rico, or Hawaii*
Do you offer Express Shipping?
Yes! Alex Evenings offers $30 Express shipping (1-2 business days).
Please note, Express orders placed after 10am EST will be processed on the following business day.
*Express shipping is only eligible for shipping in the United States.
What are your payment options?
www.alexevenings.com accepts all major credit cards & shoppay.
Can I apply a discount after my order has been placed?
Unfortunately, discounts and promotional codes can not be applied to an order after it has been placed.
Do you ship to PO boxes?
Unfortunately, we do not ship to PO boxes. All orders require physical addresses.
Is my personal & credit card information safe on your website?
Your personal online security is important to us, so we use the latest technology to store and safely transmit your personal and credit card information within our system. All orders are processed through our secure checkout system. At no point will we share, rent or sell your information.
How do I track my order?
Once you have placed an order, you can check ship status by logging into your account. You can also email our team with any questions at hello@alexevenings.com. You can also catch us during business hours at our customer service number 1-888-ALEXEVE.
When will my order be shipped? When will it arrive?
Please allow 2-3 business days for order processing, and 3-7 business days for transit time. You will receive an e-mail confirmation once your order has shipped with your tracking information.
Orders leaving the contiguous US can take 30-45 days with ground shipping (Alaska, Hawaii, Puerto Rico.)
Can I cancel or adjust my order once it is placed?
Our team works hard to get your order to you as quickly as possible. Due to our quick processing, we are unable to cancel or modify an order after it has been submitted.
Do you ship internationally?
We are slowly expanding outside of the United States, and now offer shipping to Canada.
Please note, shipping costs are calculated at checkout.
Do you charge sales tax?
www.alexevenings.com applies sales tax where applicable.
Where can I find the styles I am looking for in my size?
To find which retailers are carrying a specific style, please email style inquiries to hello@alexevenings.com.
Do your garments run true to size?
Alex Evening’s fit is generous with stretch and true to size, we strive for the most flattering comfort in all our styles. You will find consistent sizing across styles.
Please refer to the "FIND MY SIZE" button within our product pages to find your best fit.
Please contact us at hello@alexevenings.com with any size inquiries.
How do I stop glitter from shedding?
It is unfortunately in the nature of glitter to shed…. but to reduce the amount, we suggest taking your garment outside, giving it a good shake & a light misting with hairspray.
Can I buy additional fabric?
We do not have extra fabric available to sell. We can offer you some styling suggestions for additional coverage if that is your need. Let us know, email alexevenings@alexapparel.com with any inquiries.
I don't know my size, help!
To find your size, please select the "FIND MY SIZE" button within any of our product pages.
When should I shop for my Mother of the Bride/Groom dresses?
We suggest that you start shopping a few months before the wedding to give yourself time to find the perfect style that you feel great wearing, and for any potential alterations you may need.
Our spring Mother of the Bride/Groom styles start to hit stores in January & February, perfect timing to find them for those May & June weddings!
Our fall & holiday styles hit the stores and online in August.
Visit our Ideas & Advice page for tips for Mom!
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