FAQ

 

 

 

GENERAL FAQ

Where can I reach you?

Please call us at 1-888-ALEX-EVE, or email alexevenings@alexapparel.com.

If you would prefer to send via mail, please address to: Alex Apparel Group Customer Service, 1407 Broadway, 15th Floor, New York, NY 10018

 

Where can I purchase Alex Evenings?

We do not sell direct to customers.  To find your local retailers, please visit our “Buy from Retailers” page. 

 

Where can I find the styles I am looking for in my size?

To find which retailers are carrying a specific style, please email style inquiries to alexevenings@alexapparel.com

 

Do your garments run true to size? 

Alex Evening’s fit is generous, we strive for the most flattering comfort in all our styles. You will find consistent sizing across styles. 

Please refer to our Size Chart to find your best fit.

We are here to answer any style specific measurement questions!  Please contact us at alexevenings@alexapparel.com with any inquiries.

 

How do I stop glitter from shedding?

It is unfortunately in the nature of glitter to shed…. but to reduce the amount, we suggest taking your garment outside, giving it a shake and then a light misting with hairspray. 

 

Can I buy additional fabric?

We do not have extra fabric available to sell.  We can offer you some styling suggestions for additional coverage if that is your need. Let us know, email alexevenings@alexapparel.com with any inquiries.

 

When should I shop for my Mother of the Bride/Groom dresses?

We suggest that you start shopping a few months before the wedding to give yourself time to find the perfect style that you feel great wearing, and for any potential alterations you may need. 

Our spring Mother of the Bride/Groom styles start to hit stores in January & February, perfect timing to find them for those May & June weddings! 

Our fall & holiday styles hit the stores and online in August.

 

If there are questions we have not provided answers, please Click Here to contact us and we will get back to you as soon as possible.

 

OUTLET STORE FAQ

What are your payment options?

Www.alexevenings.com accepts orders using Visa, Mastercard, American Express, Discover. 

 

Do you ship to PO boxes?

Unfortunately, we do not ship to PO boxes. 

 

Is my personal & credit card information safe on your website?

Your personal online security is important to us, so we use the latest technology to store and safely transmit your personal and credit card information within our system.  All orders are processed through our secure checkout system.  At no point will we share, rent or sell your information. 

 

How do I track my order?

Once you have placed an order, you can check ship status by logging into your account or call our customer service at 1-800-ALEXEVE.  You can also email our customer service with any questions, alexevenings@alexapparel.com.

 

When will my order be shipped?  When will it arrive?

Orders will be shipped within 2 business days.  Please allow 3-5 business days for shipment.  You will receive an e-mail confirmation once your order has shipped. 

 

Can I cancel or adjust my order once it is placed?

Due to quick processing, we are unable to cancel or modify an order after it has been submitted.

 

Do you ship internationally?

At this time we only ship within the United States.

 

Do you charge sales tax?

Www.alexevenings.com applies sales tax where applicable.