FAQ

 

 

 

FAQ

Where can I reach you?

We are reachable during standard business hours (Monday-Friday 9AM-5PM EST) by email (alexevenings@alexapparel.com), live chat, or contact form on our website. We are also reachable by phone (1-888-ALEX-EVE) Tuesday-Thursday 9AM-5PM EST.

If you would prefer to send via mail, please address to: Alex Apparel Group Customer Service, 1407 Broadway, 15th Floor, New York, NY 10018

 

Where can I purchase Alex Evenings?

We sell our line directly on our site using the Shop tab above. Or to find a retailer near you, please visit our “Where to Buy” page. 

Please note, we do not ship to PO boxes, all orders require a physical address for shipment.

We hope you found what you were looking for. If that's not the case, we gladly accept returns within 30 days of delivery. 

  • Items must be unworn, unwashed and undamaged, with all tags attached
  • Final sale items cannot be returned

If you are returning a purchase, a fee of $12 will be deducted from the refund total for restocking & return shipping fee. 

**Items returned without authorization may not be eligible for refunds**

How do I return my order?

All eligible returns must be initiated by requesting a return.

This can be done so from our "start a return" page: START A RETURN

We gladly accept returns for orders placed on our site, within 30 days of delivery date, as long as the item are unworn and undamaged with all tags attached. Final sale items cannot be returned. 

 

What does “Final Sale” mean?

Final sale items are products reduced in price found in our Outlet Store.  These items cannot be returned.

 

How long does it take to get my refund?

You can expect your refund to process within approximately 2-8 business days of your merchandise arriving at our warehouse.

Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.

 

What should I do if I am sent the incorrect item?

In the unlikely event that we inadvertently sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately at 1-888-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email alexevenings@alexapparel.com.

 

Can I make an exchange?

We do not offer exchanges at this time. 

 

I sent back a return without authorization, help!

You must request a return and send it to us with an Alex Evenings label. Unfortunately, we cannot guarantee a refund if the return had been sent to us without authorization. We are unable to send items back.

Do you offer Free Shipping?

Yes! Alex Evenings offers free ground shipping on all domestic orders over $150!

 

Do you offer Express Shipping?

Yes! Alex Evenings offers $30 Express shipping (1-2 business days). Please note that Express orders placed after 10am EST will be processed on the following business day.

 

What are your payment options?

www.alexevenings.com accepts orders using Visa, Mastercard, American Express, Discover. 

 

Can I apply a discount after my order has been placed?

Unfortunately, discounts and promotional codes can not be applied to an order after it has been placed.

 

Do you ship to PO boxes?

Unfortunately, we do not ship to PO boxes. 

 

Is my personal & credit card information safe on your website?

Your personal online security is important to us, so we use the latest technology to store and safely transmit your personal and credit card information within our system.  All orders are processed through our secure checkout system.  At no point will we share, rent or sell your information. 

 

How do I track my order?

Once you have placed an order, you can check ship status by logging into your account or call our customer service at 1-888-ALEXEVE.  You can also email our customer service with any questions, alexevenings@alexapparel.com.

 

When will my order be shipped?  When will it arrive?

Please allow 3-8 business days for shipment.  You will receive an e-mail confirmation once your order has shipped. 

Note that orders leaving the contiguous US can take 30-45 days (Alaska, Hawaii, Puerto Rico) in transit with ground shipping. 

 

Can I cancel or adjust my order once it is placed?

Our team works hard to get your order to you as quickly as possible. Due to our quick processing, we are unable to cancel or modify an order after it has been submitted.

 

Do you ship internationally?

At this time we only ship within the United States.

 

Do you charge sales tax?

www.alexevenings.com applies sales tax where applicable. 

Where can I find the styles I am looking for in my size?

To find which retailers are carrying a specific style, please email style inquiries to alexevenings@alexapparel.com

 

Do your garments run true to size? 

Alex Evening’s fit is generous with stretch and true to size, we strive for the most flattering comfort in all our styles. You will find consistent sizing across styles. 

Please refer to our Size Chart to find your best fit.

Please contact us at alexevenings@alexapparel.com with any size inquiries.

 

How do I stop glitter from shedding?

It is unfortunately in the nature of glitter to shed…. but to reduce the amount, we suggest taking your garment outside, giving it a good shake & a light misting with hairspray. 

 

Can I buy additional fabric?

We do not have extra fabric available to sell.  We can offer you some styling suggestions for additional coverage if that is your need. Let us know, email alexevenings@alexapparel.com with any inquiries.

When should I shop for my Mother of the Bride/Groom dresses?

We suggest that you start shopping a few months before the wedding to give yourself time to find the perfect style that you feel great wearing, and for any potential alterations you may need. 

Our spring Mother of the Bride/Groom styles start to hit stores in January & February, perfect timing to find them for those May & June weddings! 

Our fall & holiday styles hit the stores and online in August.