FAQ


 

 

 

GENERAL FAQ

Where can I reach you?

Please call us at 1-888-ALEX-EVE, or email alexevenings@alexapparel.com.

If you would prefer to send via mail, please address to: Alex Apparel Group Customer Service, 1407 Broadway, 15th Floor, New York, NY 10018

 

Where can I purchase Alex Evenings?

We sell a small collection of our line directly on our site using the Shop tab above. Or to find a retailer near you, please visit our “Where to Buy” page. 

 

Where can I find the styles I am looking for in my size?

To find which retailers are carrying a specific style, please email style inquiries to alexevenings@alexapparel.com

 

Do your garments run true to size? 

Alex Evening’s fit is generous, we strive for the most flattering comfort in all our styles. You will find consistent sizing across styles. 

Please refer to our Size Chart to find your best fit.
If you feel like you are between sizes, please give us a call or email us at alexevenings@alexapparel.com and we will help you to choose the best size based on any specific styles. 

Please contact us at alexevenings@alexapparel.com with any size inquiries.

 

How do I stop glitter from shedding?

It is unfortunately in the nature of glitter to shed…. but to reduce the amount, we suggest taking your garment outside, giving it a shake and then a light misting with hairspray. 

 

Can I buy additional fabric?

We do not have extra fabric available to sell.  We can offer you some styling suggestions for additional coverage if that is your need. Let us know, email alexevenings@alexapparel.com with any inquiries.

 

When should I shop for my Mother of the Bride/Groom dresses?

We suggest that you start shopping a few months before the wedding to give yourself time to find the perfect style that you feel great wearing, and for any potential alterations you may need. 

Our spring Mother of the Bride/Groom styles start to hit stores in January & February, perfect timing to find them for those May & June weddings! 

Our fall & holiday styles hit the stores and online in August.

 

If there are questions we have not provided answers, please Click Here to contact us and we will get back to you as soon as possible.

 

SHOP FAQ

What are your payment options?

www.alexevenings.com accepts orders using Visa, Mastercard, American Express, Discover. 

 

Do you ship to PO boxes?

Unfortunately, we do not ship to PO boxes. 

 

Is my personal & credit card information safe on your website?

Your personal online security is important to us, so we use the latest technology to store and safely transmit your personal and credit card information within our system.  All orders are processed through our secure checkout system.  At no point will we share, rent or sell your information. 

 

How do I track my order?

Once you have placed an order, you can check ship status by logging into your account or call our customer service at 1-800-ALEXEVE.  You can also email our customer service with any questions, alexevenings@alexapparel.com.

 

When will my order be shipped?  When will it arrive?

Orders will be shipped within 5 business days.  Please allow 3-5 business days for shipment.  You will receive an e-mail confirmation once your order has shipped. 

 

Can I cancel or adjust my order once it is placed?

Due to quick processing, we are unable to cancel or modify an order after it has been submitted.

 

Do you ship internationally?

At this time we only ship within the United States.

 

Do you charge sales tax?

www.alexevenings.com applies sales tax where applicable. 

 

RETURN POLICY

We hope you found what you were looking for. If that's not the case, we gladly accept returns within 14 days of purchase date. 

  • Items must be unworn, unwashed and undamaged, with all tags attached
  • A copy of the original invoice must be enclosed
  • Final sale items cannot be returned

If you are returning a purchase, you are responsible for the return shipping.

When we process your return, a fee of $10 will be deducted from your return credit. 

How do I return my order?

We will gladly accept returns for US orders placed on our site within 14 days of delivery date for a full refund with the following conditions:

  • Items must be unworn, undamaged with all tags attached
  • A copy of the original invoice must be enclosed
  • Final sale items cannot be returned (items found in our outlet store.)
  • We do not accept returns after 14 days from the delivery of your item.

If you are returning a purchase, you are responsible for the return shipping.

When we process your return, a fee of $10 will be deducted from your return credit. 

All eligible returns must be initiated by contacting us via email  to alexevenings@alexapparel.com. 

Please include your order number and name in email. 

We will send you a packing slip and a label for your return.

For additional help with your return, please also contact us at alexevenings@alexapparel.com

What does “Final Sale” mean?

Final sale items are products reduced in price found in our Outlet Store.  These items cannot be returned.

How long does it take to get my refund?

You can expect your refund to process within approximately 5-10 business days of your merchandise arriving at our warehouse.

Please note, it may take up to 2 weeks for return shipments to arrive at our warehouse.

Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.

What should I do if I am sent the incorrect item?

In the unlikely event that we inadvertently sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately at 1-800-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email alexevenings@alexapparel.com so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.

Can I make an exchange?

We do not offer exchanges at this time.