You can reach us during business hours (Mon-Fri, 9-5 EST).

We're available by email at hello@alexevenings.com.

You can also contact us via our live chat or by phone (1-888-ALEX-EVE.)

If you would prefer to send via mail, please address to: Alex Apparel Group Customer Service, 1407 Broadway, 15th Floor, New York, NY 10018

At Alex Evenings we have a zero tolerance policy to fraudulent websites and counterfeit content. We are committed to protecting our customers against fraudulent websites and imitators of the Alex Evenings brand and our products.

The Alex Evenings website can be found only at the following web address:  www.alexevenings.com

Please consider any other web addresses as fraudulent.

Please find a list of our authorized sellers at our Where to Buy page, linked below - we strongly advise you to contact us before shopping through any website that is not listed.  

Where to Buy Page

START A RETURN

We hope you found what you were looking for. If that's not the case, we gladly accept returns within 30 days of delivery. 

• Items must be unworn & unwashed with all tags attached.
• Jewelry & Final Sale items cannot be returned.

A fee of $15 per order will be deducted from returns for restocking & return shipping. 

Shipping charges are non-refundable.

We will be able to issue a refund once we have received and processed the return at our warehouse. 

Items returned without authorization may not be eligible for refunds.

For domestic orders, we offer a free exchange on your order in case you need a different size, color, or wish to try a different style.  A $1 holding fee is put on your card for even exchanges until the returned item is received in our warehouse.  If the returned piece is not returned within 14 days, the exchange piece will be charged in full. 

Unfortunately, we do not offer exchanges on international orders.

Jewelry and any products reduced in price found in our Outlet Store are ineligible for return or refund.

You can expect your refund to process within approximately 10-14 business days of your merchandise arriving at our warehouse.

Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.

We've now offer AE Encore to make it easier than ever to give your item a second life and earn cash or credit to shop again for something new.

In the unlikely event that we inadvertently sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately at 1-888-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email hello@alexevenings.com

Alex Evenings offers free ground shipping on all domestic orders over $250. Orders below that are charged $15 for shipping.

*Unfortunately, we do not offer free shipping to Alaska, Puerto Rico, or Hawaii*

Yes! Alex Evenings offers $50 Express shipping (1-2 business days).

Please note, Express orders placed after 10am EST will be processed on the following business day.

 *Express shipping is only eligible for shipping in the United States.

www.alexevenings.com accepts all major credit cards & shoppay.  

Unfortunately, discounts and promotional codes can not be applied to an order after it has been placed.

Unfortunately, we do not ship to PO boxes.  All orders require physical addresses.

Your personal online security is important to us, so we use the latest technology to store and safely transmit your personal and credit card information within our system.  All orders are processed through our secure checkout system.  At no point will we share, rent or sell your information. 

Once you have placed an order, you can check ship status by logging into your account. You can also email our team with any questions at hello@alexevenings.com. You can also catch us during business hours at our customer service number 1-888-ALEXEVE. 

Please allow 1-3 business days for order processing, and anywhere from 1-5 business days for transit time.  You will receive an e-mail confirmation once your order has shipped with your tracking information. 

Our team works hard to get your order to you as quickly as possible. Due to our quick processing, we are unable to cancel or modify an order after it has been submitted.

At this time, we only ship within the United States.

www.alexevenings.com applies sales tax where applicable.

Alex Evening’s fit is generous with stretch and true to size, we strive for the most flattering comfort in all our styles. You will find consistent sizing across styles. 

Please refer to the "FIND MY SIZE" button within our product pages to find your best fit.

Please contact us at hello@alexevenings.com with any size inquiries.

It is unfortunately in the nature of glitter to shed…. but to reduce the amount, we suggest taking your garment outside, giving it a good shake & a light misting with hairspray. 

We do not have extra fabric available to sell.  We can offer you some styling suggestions for additional coverage if that is your need. Let us know, email hello@alexevenings.com with any inquiries.

To find your size, please select the "FIND MY SIZE" button within any of our product pages, view our size chart, or contact us for assistance.

Exact garment measurements are available upon request.

We suggest that you start shopping a few months before the wedding to give yourself time to find the perfect style that you feel great wearing, and for any potential alterations you may need. 

Our spring Mother of the Bride/Groom styles start to hit stores in January & February, perfect timing to find them for those May & June weddings! 

Our fall & holiday styles hit the stores and online in August.

Visit our Ideas & Advice page for tips for Mom!

https://alexevenings.com/blogs/news