We hope you found what you were looking for. If that's not the case, we gladly accept returns within 30 days of delivery.
- Items must be unworn, unwashed and undamaged, with all tags attached
- Final sale items cannot be returned
If you are returning a purchase, a $20 restocking & return shipping fee will be deducted from the refund total.
We do not ship to PO boxes, all orders must be sent to physical addresses.
How do I return my order?
All eligible returns must be initiated by contacting us via email to firstname.lastname@example.org.
Please include your PO number and name in email. We will send you a packing slip and a return label.
We gladly accept returns for orders placed on our site, within 30 days of delivery date, as long as the item are unworn and undamaged with all tags attached
What does “Final Sale” mean?
Final sale items are products reduced in price found in our Outlet Store. These items cannot be returned.
How long does it take to get my refund?
You can expect your refund to process within approximately 3-7 business days of your merchandise arriving at our warehouse.
Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.
What should I do if I am sent the incorrect item?
In the unlikely event that we inadvertently sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately at 1-888-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email email@example.com.
Can I make an exchange?
We do not offer exchanges at this time.