Return Policy

We hope you found what you were looking for!

If that's not the case, we gladly accept returns within 30 days of delivery. 

  • Items must be unworn, unwashed and undamaged, with all tags attached
  • Final sale items cannot be returned
  • Items sent back without authorization, or an Alex Evenings return label, may not be eligible for refunds

    If you are returning a purchase, a $12 restocking & return shipping fee will be deducted from the refund total.  

    How do I return my order?

    Before submitting a return request, we ask that you carefully review our Refund Policy HERE.

    If your return request is approved, you will receive an email with shipping instructions and a return shipping label within one business day.

    Please include your original packing slip so we know the return has come from you.

    We will be able to issue a refund once we have received and processed the return at our warehouse. 

    START YOUR RETURN BELOW:

      Start My Return

       

      Can I cancel my order?

      Our team works hard to get your order to you as quickly as possible. Due to our quick processing, we are unable to cancel or modify an order after it has been submitted.

       

      What does “Final Sale” mean?

      Final sale items are any products reduced in price that are found in our Sale Collection.  

      These items cannot be returned.

       

      How long does it take to get my refund?

      You can expect your refund to process within approximately 2-8 business days of your merchandise arriving at our warehouse.

      Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.

       

      I sent back a return without authorization, help!

      You must request a return and send it to us with an Alex Evenings label. Unfortunately, we cannot guarantee a refund if the return had been sent to us without authorization. We are unable to send items back.