Return Policy

RETURN POLICY

We hope you found what you were looking for. If that's not the case, we gladly accept returns within 14 days of purchase date. 

  • Items must be unworn, unwashed and undamaged, with all tags attached
  • A copy of the original invoice must be enclosed
  • Final sale items cannot be returned

If you are returning a purchase, you are responsible for the return shipping.

When we process your return, a fee of $10 will be deducted from your return credit. 

How do I return my order?

We will gladly accept returns for US orders placed on our site within 14 days of delivery date for a full refund with the following conditions:

  • Items must be unworn, undamaged with all tags attached
  • A copy of the original invoice must be enclosed
  • Final sale items cannot be returned (items found in our outlet store.)
  • We do not accept returns after 14 days from the delivery of your item.

If you are returning a purchase, you are responsible for the return shipping.

When we process your return, a fee of $10 will be deducted from your return credit. 

All eligible returns must be initiated by contacting us via email to alexevenings@alexapparel.com. 

Please include your order number and name in email.  

We will send you a packing slip and a label for your return.

For additional help with your return, please also contact us at alexevenings@alexapparel.com

What does “Final Sale” mean?

Final sale items are products reduced in price found in our Outlet Store.  These items cannot be returned.

How long does it take to get my refund?

You can expect your refund to process within approximately 5-10 business days of your merchandise arriving at our warehouse.

Please note, it may take up to 2 weeks for return shipments to arrive at our warehouse.

Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.

What should I do if I am sent the incorrect item?

In the unlikely event that we inadvertently sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately at 1-800-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email alexevenings@alexapparel.com so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.

Can I make an exchange?

We do not offer exchanges at this time. 

 

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