Contact/FAQ

 

GENERAL FAQ

Where can I reach you?

Please call us at 1-888-ALEX-EVE, or email alexevenings@alexapparel.com.

If you would prefer to send via mail, please address to: Alex Apparel Group Customer Service, 1407 Broadway, 15th Floor, New York, NY 10018

Where can I purchase Alex Evenings?

We do not sell direct to customers.  To find your local retailers, please visit our “Buy from Retailers” page. 

Where can I find the styles I am looking for in my size?

To find which retailers are carrying a specific style, please email style inquiries to alexevenings@alexapparel.com

Do your garments run true to size? 

Alex Evening’s fit is generous, we strive for the most flattering comfort in all our styles. You will find consistent sizing across styles. 

Please refer to our Size Chart to find your best fit.

We are here to answer any style specific measurement questions!  Please contact us at alexevenings@alexapparel.com with any inquiries.

How do I stop glitter from shedding?

It is unfortunately in the nature of glitter to shed…. but to reduce the amount, we suggest taking your garment outside, giving it a shake and then a light misting with hairspray. 

Can I buy additional fabric?

We do not have extra fabric available to sell.  We can offer you some styling suggestions for additional coverage if that is your need. Let us know, email alexevenings@alexapparel.com with any inquiries.

When should I shop for my Mother of the Bride/Groom dresses?

We suggest that you start shopping a few months before the wedding to give yourself time to find the perfect style that you feel great wearing, and for any potential alterations you may need. 

Our spring Mother of the Bride/Groom styles start to hit stores in January & February, perfect timing to find them for those May & June weddings! 

Our fall & holiday styles hit the stores and online in August.

 

CONTACT US

RETURN POLICY

We hope you found what you were looking for. If that's not the case, we gladly accept returns within 14 days of purchase date. 

  • Items must be unworn, unwashed and undamaged, with all tags attached
  • A copy of the original invoice must be enclosed
  • Final sale items cannot be returned

If you are returning a purchase, you are responsible for the return shipping.

When we process your return, a fee of $10 will be deducted from your return credit. 

All returns must be initiated through our online customer returns process at www.alexevenings.com/returns. 

 

How do I return my order?

We will gladly accept returns for US orders placed on our website within 14 days of delivery date for a full refund with the following conditions:

  • Items must be unworn, undamaged with all tags attached
  • A copy of the original invoice must be enclosed
  • Final sale items cannot be returned (items found in our outlet store.)
  • We do not accept returns after 14 days from the delivery of your item.

If you are returning a purchase, you are responsible for the return shipping.

When we process your return, a fee of $10 will be deducted from your return credit. 

All returns must be initiated through our online customer returns process at www.alexevenings.com/returns. 

For additional help with your return, please contact alexevenings@alexapparel.com

What does “Final Sale” mean?

Final sale items are products reduced in price found in our Outlet Store.  These items cannot be returned.

How long does it take to get my refund?

You can expect your refund to process within approximately 5-10 business days of your merchandise arriving at our warehouse.

Please note, it may take up to 2 weeks for return shipments to arrive at our warehouse.

Your banking institution may require additional days to process and post this transaction to your account once we have processed a refund.

What should I do if I am sent the incorrect item?

In the unlikely event that we inadvertently sent you incorrect merchandise, or you received damaged merchandise, please notify us immediately at 1-800-ALEX-EVE, Monday - Friday from 9 AM to 5 PM ET, or email alexevenings@alexapparel.com so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.

Can I make an exchange?

We do not offer exchanges at this time.